Have a plumbing emergency that needs fixing immediately?

No matter the type emergency or time of day or night, we can have a plumber at your home quickly to assist. Our 24/7 emergency plumbing service is available across Sydney, Melbourne, Brisbane and Adelaide.

Whether your bathroom is flooded, toilets are unusable, or a gas leak is causing a potentially dangerous situation, we've got your back. Our licensed plumbers are experienced in all types of emergency situations and can generally be at your house within 1-2 hours. Call us 24/7 to organise a quick call back from your local plumber.

CALL 13 15 46

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What to do if you have a plumbing emergency

1. Call 13 15 46

Call our 24/7 customer service phone on 13 15 46 to arrange a quick call back from your local Jim's Plumbing franchisee.

2. Speak with a plumber

One of our plumbers will call you back immediately to discuss the emergency and next steps that need to be taken.

3. Immediate actions

If there is inherent danger (e.g. a gas leak) or risk of further damage (e.g. burst pipes), your plumber will advise you what to do before they arrive.

4. Organise an on-site visit

We can have a plumber at your house within 1-2 hours to provide a quote and perform any emergency work. There is no callout fee during business hours, however for after-hours visits they will discuss pricing beforehand.

5. Inspection and quote

After inspecting the issue, your plumber will provide a fixed-price quote for what needs to be done and undertake any work needed to control the emergency.

6. Fixing your emergency

Depending on the nature of the issue, your plumber may be able to fix it while they are there. For larger jobs, they will discuss the best time/s to come back and do the work with you.

Plumber showing customer invoice on iPad

Quick response times and fair pricing

For emergencies, we can have a plumber at your home or business generally within 1-2 hours of calling, day or night. Any work we do is quoted beforehand with fixed pricing, so you always know where you stand.

During business hours we do not charge a callout fee to visit your premises. For after-hours work, this at the discretion of the franchisee. You can discuss any potential fees and job details with your local plumber when they call you back.

If you have a plumbing emergency, you can count on us to be there quickly and nullify the emergency before any further damage or inconvenience is caused. Best of all, you can expect to pay a fair price, both during business hours or after-hours.

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100% customer satisfaction guarantee

For your peace of mind, all plumbing work is backed by Jim’s Group national warranty guarantee - view details

Plumbing emergency?

CALL 13 15 46

Experts in all types of plumbing emergencies

No matter the type of plumbing emergency you may have, our expert technicians can assist. All franchisees hold Australian plumbing and gas licenses, allowing them to work on everything from burst pipes flooding your premises, to repairing gas hot water systems so you can have a nice hot shower again.

All work done backed by Jim's 100% customer satisfaction guarantee for your peace of mind. Each plumber has at least 20 million dollars worth of public liability insurance, so they can work on even the largest emergency jobs.

With franchisees available 24/7 in Sydney, Melbourne, Brisbane and Adelaide - we've got you covered. As well as convenient credit card, bank deposit and cash payment options, we offer an interest-free 'buy now pay later' option through Jim's Pay Plan. This allows you to pay for emergency plumbing costs later over 3, 6, 9 or 12 month stages.

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Screenshot of Jim's Pay Plan app

Pay later with Jim's Pay Plan

Plumbing emergencies can sometimes happen at the worst time when it comes to the household budget. That's where Jim's Pay Plan can help. Pay your invoice with us over the course of 4, 6, 9 or 12 months interest-free. Registration is quick and easy via our official app.


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Book now to have a plumber at your door within 1-2 hours to help fix your emergency issue.

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